Privacy Policy

This Privacy Policy outlines how Trader Coaching Academy Ltd ("we", "us", or "our"), trading as Traders Support Club, collects, uses, shares, and protects your personal information when you visit our websites, join our community, or use our services. This policy complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

By disclosing personal information through our websites or services, you consent to the collection and use of your data in accordance with this Privacy Policy.

1. Who We Are

This Privacy Policy applies to all websites operated by Trader Coaching Academy Ltd, including:

• traderssupportclub.com
• tradersupportclub.co.uk
• tscmember.co.uk

Trader Coaching Academy Ltd is a company registered in England & Wales (Company Number: 06757579), with a registered office at:

St James House, 65 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BY, United Kingdom
Trader Coaching Academy Ltd, is registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation
Our Data Protection Registration Number is Z1661696.

Email: support@traderssupportclub.com

2. What Information We Collect

We may collect the following types of personal information:

• Name and Email Address – when you subscribe, register, or contact us
• Billing Information – securely processed via Stripe or GoCardless
• Usage Data – such as IP address, browser type, time on site, and page interactions (via cookies and analytics)

We do not access or store your full credit/debit card details.

3. How Your Information Is Used

We use your personal information to:

• Provide access to our memberships, coaching, and training materials
• Deliver event invites, training links, and educational updates
• Process payments and manage your subscription
• Improve our services and enhance user experience
• Comply with legal and regulatory requirements

You may receive email communications about services, offers, or relevant updates. You may opt out at any time via the unsubscribe link in our emails or through your Circle account preferences.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

• Consent – when you opt in to receive communications
• Contract – when necessary to deliver services you have subscribed to or purchased
• Legitimate Interest – to improve our services and protect user experience
• Legal Obligation – to meet recordkeeping and compliance requirements

5. Sharing Your Information

We do not sell or rent your data.

Your information may be shared with trusted third-party providers solely for the purpose of delivering our services:

• Stripe / GoCardless – for payment processing
• Circle.so – for membership platform and community access
• Google Analytics / Meta (Facebook Pixel) – for performance analytics and remarketing

All third parties operate under strict data protection agreements.

6. Cookies & Tracking

We may use cookies and similar tracking technologies to enhance your experience. This includes:

• Performance tracking (e.g. Google Analytics)
• Advertising and remarketing (e.g. Meta/Facebook Pixel)

You can manage your cookie preferences through your browser settings. Where applicable, you will be asked for consent via a cookie banner.

7. Data Storage & Security

Your data is stored securely on password-protected systems accessible only by authorised personnel.

We implement industry-standard safeguards including:

• SSL encryption for data in transit
• Secure server environments
• Access restrictions

We do not store card information on our servers.

8. Data Retention

We retain your personal data for as long as needed to:

• Maintain your membership access
• Fulfil legal or regulatory obligations (e.g. accounting requirements for 6 years)
• Support any legal or operational needs

If your account is inactive for 72 months, it may be archived. You can request deletion of your data at any time by contacting our support team.

9. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Request data erasure ("right to be forgotten")
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications

To exercise these rights, email us at support@traderssupportclub.com. We aim to respond within 7 working days.

10. Unsubscribing & Managing Preferences

You may update your communication preferences or unsubscribe from marketing at any time by:

• Clicking the unsubscribe link in any email
• Adjusting settings in your Circle account
• Contacting us directly

Please note that unsubscribing from emails does not automatically remove you from our database. You may request full removal by contacting our team.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated to active users via email or inside the membership platform.

12. How to Contact Us

For any questions or concerns about your personal data or this Privacy Policy, please contact:

Trader Coaching Academy Ltd
St James House, 65 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BY, United Kingdom
Email: support@traderssupportclub.com
Company Number: 06757579
Data Protection Registration: Z1661696